Privacy Policy

Last updated: July 6, 2026

1. Introduction

Sino Bamboo ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website sino-bamboo.com (the "Site").

2. Data We Collect

We collect the following types of personal data:

  • Contact information: name, company name, email address, phone number, and country — provided voluntarily via our contact form.
  • Communication data: messages and inquiries you send us via email, WhatsApp, or our contact form.
  • Technical data: IP address, browser type, device information, and pages visited — collected through Cloudflare Web Analytics.
  • Cookie data: see our Cookie Policy for details on cookies used.

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Consent: when you submit our contact form or subscribe to our newsletter.
  • Contractual necessity: when processing inquiries, quotes, and orders.
  • Legitimate interests: for website analytics, security, and business communication.

4. How We Use Your Data

We use your personal data to:

  • Respond to your inquiries and provide quotes.
  • Process orders, samples, and shipments.
  • Send product updates and pricing (only if you subscribe to our newsletter).
  • Analyze website traffic and improve our services.
  • Comply with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Logistics providers (for shipping): DHL, FedEx, UPS, freight forwarders.
  • Payment processors (for transactions): your bank, Alibaba Trade Assurance.
  • Cloudflare (for website security and analytics): see their privacy policy.
  • Legal authorities: when required by law.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including China (where our servers and business are located) and the United States (Cloudflare servers). We ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain personal data only as long as necessary: contact form data is retained for 2 years after last contact; order data is retained for 7 years for tax and customs compliance; newsletter subscriptions can be cancelled at any time.

8. Your Rights

Under GDPR, CCPA, and other applicable laws, you have the right to:

  • Access: request a copy of your personal data.
  • Rectification: request correction of inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Restriction: request limitation of processing.
  • Portability: receive your data in a structured format.
  • Objection: object to processing based on legitimate interests.
  • Withdraw consent: withdraw consent at any time (for consent-based processing).

9. Data Security

We implement appropriate technical and organizational measures to protect your data: SSL/TLS encryption for all data in transit; access controls limited to authorized personnel; regular security reviews via Cloudflare.

10. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: [email protected] or +86 18676932777.